SUPPORT

Your history is located under "Total Orders / Transactions". You can also download the Excel document with your entire history from this page. Find the order you would like to check the status for and look up the column called "order date/first issue/last issue", or submit your request through the "Contact Us" section of the site.

Please submit your request through the "Contact Us" section of the site. Include magazine title, recipient name, old address and new address. We will be happy to make the changes for you.

Go to "Total Orders / Transactions". Find the order you wish to cancel, and click "delete". If the "delete" link is unavailable, please submit your request through the "Contact Us" section of the site.

You may change the magazine title at "Total Orders / Transactions" if the "edit" link is available. To save changes, click on "Update Order". If you wish to cancel the subscription already in service, please submit your request through the "Contact Us" section of the site, and include magazine title, recipient name and address. The refunds are not provided for orders in progress.

You will receive an automated email with a summary of your personalized Magazine Gift Subscription order including details about the start and end date. If you notice the start date is on a delay, this indicates that your client already has a subscription to this magazine title, and your personalized subscription order cannot be served until their current subscription is fully served. Your client will receive a postcard to announce your personalized gift subscription. If you wish to cancel your order, please submit a request through the "Contact Us" section of the site, and include magazine title, recipient name and address.

Renewals

You will receive an email reminder of orders subject for renewal in 90 days prior to their expiration. You will have an option to renew your customer's gift subscriptions or let them expire. The renewals will be added to the back of the current subscriptions, your clients will not get double issues. It is important to renew as soon as possible to ensure continuous service. We do not automatically renew subscriptions.

Solicitations

We do not solicit your client for renewal. We do not sell, rent or otherwise "pander" your clients. And we do not sell or rent your contact information.

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Contacts

Business Hours

  • Monday-Friday: 8:30am to 5pm ET